Refund and cancellation policy
This policy explains how Posboard subscriptions are billed, how to cancel, and when we give refunds. It forms part of our terms of service.
Billing
- Posboard is a monthly or yearly subscription for businesses, charged in advance to your payment card. Prices are listed on our pricing page in Czech crowns (CZK), excluding VAT.
- The service is delivered online. Your editor access is available as soon as your account is set up, and your subscription starts on the date of your first payment.
How to cancel
You can cancel at any time:
- in the editor, under Subscription, or
- by emailing hello@posboard.app from the account owner's email address.
After you cancel, your plan stays active until the end of the period (month or year) you have already paid for, and it does not renew. You can undo the cancellation in the editor until that date. There are no cancellation fees.
When a subscription ends, or is suspended because a payment failed, the editing assistant stops at once and the menu on your screens stops 14 days later. Your screen layouts and products stay saved, and both come back as soon as you subscribe again.
Refunds
- Unused time: we do not refund the remainder of a paid month or year after you cancel.
- Charged by mistake: if you were charged after cancelling, charged twice, or charged the wrong amount, tell us within 30 days and we will refund the incorrect amount in full.
- Service problems: if Posboard was unavailable for more than 24 hours in a row because of a problem on our side, we refund the affected days on request.
- Discontinuation: if we discontinue Posboard, we refund any payment for the period after the service ends.
Refunds go back to the card that was charged, normally within 5 to 10 business days of approval, depending on your bank.
Contact
For billing questions, cancellations and refund requests, email hello@posboard.app. We reply in Czech or English.
Maploft Ltd, Suite A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom.